We’re not your typical Managed Services Team. Unlike typical IT companies where the role of Managed Services is to maintain computers and networks, the Technical Security Group specializes in enterprise level security systems. Our technical team has the expertise and experience necessary for designing, integrating, administrating, and auditing complex security solutions.
OFF TO THE RIGHT START
MAXIMIZING PERFORMANCE & RELIABILITY
- Review outstanding alarm conditions.
- Review camera image quality.
- Verify cameras are recording.
- Monthly System Reports.
- Service calls.
- Consolidated alarm report.
- Consolidated transaction report.
- Consolidated camera report.
- Verify scheduled backups are being performed properly, verify integrity.
- Review and install applicable / approved software updates.
- Review server performance.
- Memory / CPU / HDD Utilization.
- Review event log for errors / warnings.
- Support and coordination of system failures and outages.
- Initial triage.
- Vendor dispatch (if required).
- Manufacturer coordination (if required).
- Resolution tracking.